Managing Customer Testimonials
Overview
Customer testimonials build trust and credibility with potential clients. This guide walks you through adding and managing testimonials on your public profile.Step-by-Step Guide
1. Access Profile Settings
Click on your score card to view your profile details.
2. Navigate to Testimonials
Click on “testimonials” in the navigation menu to access the testimonials section.
3. Add New Testimonial
Click on “add new testimonial” to begin creating a testimonial entry.
4. Enter Testimonial Details
Complete all required fields:- Customer name
- Rating
- Testimonial text
- Service date
- Location (if applicable)
- Display order (controls positioning on page)
5. Add Visual Content
Enhance your testimonial with customer photos or relevant images:- Click on “Select an Image from Gallery”
- Choose an appropriate image that represents the testimonial
6. Image Management
You have two options for adding images:- Upload a new image from your device
- Select from previously uploaded images
7. Save Testimonial
Click on “save” to publish your testimonial.
8. Preview Changes
Click on “public profile” to review your new testimonial.
9. View Testimonials Section
From your public profile, click on “testimonials” in the left navigation menu.
10. Final Review
Review your published testimonial to ensure all content appears correctly.
Best Practices
Content Guidelines
- Use authentic, verified customer testimonials
- Include specific details about services provided
- Maintain a balanced mix of testimonials
- Update regularly with fresh content
Presentation Tips
- Display the most impactful testimonials prominently
- Include customer photos when available
- Keep testimonials concise and readable
- Highlight diverse service experiences
Management
- Regularly review and update testimonials
- Remove outdated or irrelevant content
- Respond to negative feedback professionally
- Maintain consistent formatting
Authentic testimonials are powerful marketing tools. Ensure you have permission from customers before publishing their testimonials and photos. Consider implementing a regular schedule for requesting and updating testimonials to keep content fresh.